If you are interested in sequencing with us: please log in to our ordering tool.
If you haven't signed up yet, please register for an account. You will get an e-mail to confirm you e-mail-address (see tutorial video here).
When you are logged on, you can place a new request, see all your placed requests and modify your account (change passwords and addresses etc.). You will also be able to see our prices and the remaining tutorial videos.
To create a new request, you will be guided through a process of questions and choices. Some of them are optional, some are required.
Very important: a request is not a formal order, it is the basis for us to get information on the project and write an offer for you.
In case you are not sure what to enter in some of the optional fields, we will suggest settings or contact you to discuss possible options.
To make this process as fast as possible, please fill the description field thoroughly.
As soon as you have created the request and entered the addresses for shipping (we will send barcoded tubes to you before sample submission), invoicing and for the data recipient, you can submit the request and we will contact you with a quote (that can be found within your order in the quotes tab) or with questions to optimize the setup and then to prepare a quote.
As soon as you accepted the quote by pressing the submit order button, we will then import the data into our laboratory management system (LIMS) and ship barcoded tubes/plates to the provided shipping address. Please use those tubes to send us your samples/libraries together with the required sample information that need to be entered in the upload file found here and can be entered into the system here. Shipment information can be found here.
As soon as we have received the samples, we will start processing them. We will run quality control and will contact you, if several samples are out of the specified sample requirements. If everything is okay, we will proceed with library preparation or sequencing. The turn around time depends on the work load (in case that is a problem you’ll find information in our news), the protocol for library prep, the number of samples and the sequencer in your request as well as general logistical issues like kit availability and delivery times. You will get fastq files from us unless otherwise agreed upon in advance via download from an FTP server.